ProLeak Privacy Policy

Effective date: April 21, 2026
Last updated: April 21, 2026

ProLeak ("ProLeak," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. This policy applies to our website at proleak.pro, our phone line (405) 577-8725, SMS and email communications, and any in-person service calls performed by ProLeak.

1. Who We Are

ProLeak is operated by ProLeak LLC, an Oklahoma limited liability company:

2. Information We Collect

We only collect information needed to respond to your request, schedule service, complete a job, and follow up with you afterward. Specifically:

Information you give us directly:

  • Name, phone number, email address, and service address (via website forms, phone calls, SMS, or email)

  • Description of your pool leak issue, existing leak reports, repair quotes, or photos you send us for a Free Second Opinion

  • Payment information when you pay for a service (processed by our payment provider; we do not store your card details)

Information collected automatically:

  • Basic website analytics (pages viewed, approximate location by zip code, device type, referring site)

  • Phone call metadata (date, time, duration, caller ID) when you call our number

  • SMS message content and timestamps when you text us

Information from our phone AI dispatcher ("Beth"):
When you call ProLeak, your call may be answered by an AI voice agent that collects your name, phone number, service address, and a brief description of your pool issue. The call audio may be recorded and transcribed so we can review it and follow up accurately. By continuing the call after the greeting, you consent to this recording.

Information from our website chat assistant:
Our website may offer a chat assistant that answers questions about pool leak detection and CoreLine™ Restoration. Chat transcripts, along with any name, phone, or email you enter, are stored so we can follow up on your request.

3. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide Free Second Opinion reviews

  • Schedule, perform, and follow up on leak detection and CoreLine™ Restoration services

  • Send appointment reminders, quotes, invoices, and service updates by phone, SMS, or email

  • Process payments and issue receipts

  • Improve our services, training materials, and marketing (using aggregated or de-identified data where possible)

  • Comply with legal obligations (tax records, warranty claims, disputes)

We do not sell your personal information to anyone.

4. SMS and Phone Consent

By providing your phone number — whether through a form on proleak.pro, a call to (405) 577-8725, or a reply to an SMS from us — you agree that ProLeak and its service providers may contact you by phone and SMS regarding your service request, quote, appointment, or follow-up.

  • Message frequency varies based on your service status.

  • Message and data rates may apply.

  • To stop receiving SMS from us at any time, reply STOP to any text message. You can also email ken@proleak.pro.

  • For help, reply HELP or email ken@proleak.pro.

5. How We Share Your Information

We share information only with trusted service providers who help us operate ProLeak, and only to the extent needed to deliver our services. These include:

  • Telephony and SMS provider (Telnyx) — to route phone calls and text messages

  • AI dispatcher provider — to answer and transcribe your calls

  • Email service provider (Resend) — to send appointment confirmations, quotes, and follow-ups

  • Payment processor (Stripe) — to process card payments when used

  • Database and hosting provider (Supabase) — to securely store customer records

  • Website platform (Framer) — to host proleak.pro

We may also disclose information when required by law, to enforce our terms, to protect the rights and safety of ProLeak or others, or in connection with the sale or transfer of our business.

6. How Long We Keep Your Information

We keep customer records for as long as needed to perform the service, support warranty claims, and meet legal or tax requirements — typically seven (7) years for billing records and ten (10) years for CoreLine™ Restoration warranty documentation. Website analytics are retained in aggregated form only.

You may request deletion of your information at any time (see Section 8) except where we are legally required to retain it.

7. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted transmission (HTTPS), access controls, and reputable third-party providers. No system is perfectly secure, so we cannot guarantee absolute security.

8. Your Rights and Choices

Regardless of the state you live in, you may:

  • Access the information we have about you

  • Correct information that is inaccurate

  • Delete your information (subject to legal retention requirements)

  • Opt out of marketing emails (use the unsubscribe link) or SMS (reply STOP)

  • Withdraw consent for recorded calls by requesting we discontinue service

To exercise any of these rights, email ken@proleak.pro or call (405) 577-8725. We will respond within thirty (30) days.

California, Colorado, Virginia, Connecticut, Utah, and other state residents with specific statutory privacy rights may also exercise those rights by contacting us at the email above.

9. Children's Privacy

ProLeak's services are directed to adult homeowners. We do not knowingly collect information from anyone under 13. If you believe a child has provided information to us, email ken@proleak.pro and we will delete it.

10. Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies for basic functionality and to understand how visitors use the site. We may use:

  • Framer analytics — built-in website analytics (page views, referrers, device type)

  • Meta Pixel (Facebook/Instagram) — to measure the effectiveness of our advertising and show relevant ads to people who have visited proleak.pro

  • Google services — Google Business Profile, Google Local Services Ads, and related conversion tracking

You can control cookies through your browser settings and opt out of personalized ads through the Digital Advertising Alliance or your device's ad settings. Disabling cookies may affect site functionality.

11. Third-Party Links

Our website may link to third-party sites (social media, reviews, supplier documentation). We are not responsible for the privacy practices of those sites. Please review their policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top and post the revised version at proleak.pro/privacy. Significant changes will be communicated through our website or by email to active customers.

13. Contact Us

Questions, requests, or complaints? Contact us:

ProLeak LLC
417 Branch Line Rd
Yukon, OK 73099
ken@proleak.pro
(405) 577-8725